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I also had to return two other items that were not what I ordered - clearly their mistake - and I have not received a refund for those either. Go figure.UPDATE: March 31, 2009I received the XRP batteries that I was told to order and was charged for them plus shipping. The drill itself performs very well despite the battery confusion.I called Amazon Tech Support (in India) and was told they would investigate the situation and send me an email with a solution. I waited a week and called them again. I put a hold on all credit card payments I made to Amazon for these products until this gets straightened out. Not only that, but I could keep the original batteries that came with the drill.
Buyers beware. HOWEVER, after speaking with a supervisor, the tech said they would make a special exception for me. were not eligible for free shipping to Hawaii. Well, that was 5 days ago and there was no confirming email and no refund to my credit card.I called again (India, this time) and was told this time that there was no record of any refund being given; however, if I could return the original batteries that came with the drill, they would refund me the entire amount of the drill. He also said he would send over a confirming email within 10 minutes. They told me to order the 2-pack of XRP batteries separately, and I would be refunded for the amount of that purchase. The picture of this item shows 2 XRP batteries are included. This item DOES NOT come with XRP batteries - they are the old, standard batteries.
What an incredible mess.UPDATE: April 16, 2009No refund has shown up on my credit card statement for the batteries. I called Amazon again and spoke to someone who sounded like he was actually in the U.S. OK, but the original drill and battery combo was, in fact, sent free with Super Saver Shipping. Rather than arguing with the rep and confusing things even more, I said OK, and she sent me an RMA and mailing label. I'll believe the refund when it happens, but I did order the batteries and am waiting to see what happens.An interesting thing happened when I ordered the batteries: the item said free Super Saver Shipping; however, when I checked out it insisted that the cheapest shipping was going to be $26.95 (2nd Day Air to Hawaii).
I don't have high hopes of anything happening, so I'm calling my credit card company to put a hold on those charges until this all gets settled. These are the first items I ever returned to Amazon.com, and I'm beginning to think their returns department is totally incompetent. I will now return the original batteries and wait to see what happens. If you don't mind the old batteries (40% less power/time), then order this drill. After explaining the situation to him, he said I should not have been charged for the new batteries and that he would credit that amount immediately.
I emailed an inquiry regarding this and was told that things like Tools, Garden Supplies, etc. The rep looked through the notes and said it had been determined that if I reordered the same item, it would still come with the standard batteries. I gave the tech the exact item number of the batteries I was going to order, and he supposedly put it in the notes.
I ordered this item on two different occasions. I will say that Amazon gave me a full refund for the purchase but as a business owner I planned on putting this unit in service immediately. Dewalt has always been a quality name and provides an excellent battery in the 18 Volt series.
When the second drill arrived I opened it to find the same thing, the wrong batteries. Unfortunently I wasted about three weeks (both orders) and still never received the correct drill/battery kit. For some reason the item pictured and the item sent are different.
I have many Dewalt tools including several cordless drills and saws. I spoke to a representitive from Amazon and another unit was sent that day which was to include the XRP batteries. It is a shame I was really looking forward to using this on a current kitchen cabinet installation project.
The right angle drill pictured shows the 18 volt XRP batteries. The first time the order was sent with two of the lower quality DC9099 18-Volt batteries.
My other 18V Dewalt drill has not disappionted me. Haven't challenged it's power yet. The forward and reverse switch is very small and a pain to use for big hands. Drives well in tight spaces. Great to get two batteries.
Highly recommend if you find yourself facing similar problems. Purchased item to use in tight spaces where a standard drill would not go. It works perfect.
The chuck spun out of round, and the motor was taxed and stripped trying to run a 3/4 auger. But this tool just seems to strip the gears way too easily.
The gears sound like they are cheaper quality. I tried 2 of these, figuring I might have gotten a lemon, but 2 lemons.
This tool never even made it onto the jobsite. I am O.K with a drill not being able to spin a bit-I will back off and try a smaller size.
I think next time I will look at the small Makita corded or perhaps the Hitachi corded or cordless. Just testing in the workshop proved too much.
Even a large Irwin speedbore proved too much.
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